SMS Opt-In

This page documents exactly how users opt in to SMS messages from Rumi. It is intended for users, carrier reviewers, and messaging providers. Last updated: April 18, 2026.

Brand and Program

  • Brand: Rumi
  • Company: Rumi, Inc. (Delaware, USA)
  • Website: www.rumi.team
  • Support: support@rumi.team
  • Program: Rumi AI Coaching — session reminders, coaching check-ins, and two-factor authentication (2FA).

Where Users Opt In

Users opt in to SMS at two distinct moments in their journey with Rumi, both of which require an explicit, unchecked-by-default action:

1. Account signup (Phone sign-in path)

On the signup screen at rumi.team/welcome, before a user can use phone-number sign-in, they must check an SMS consent box (unchecked by default). The consent text is shown verbatim below. Users can also sign in with Google, Apple, or email without checking the SMS box — consent is not a condition of using Rumi.

2. Channel preferences (optional, after signup)

Once signed in, users can choose how they want to receive coaching reminders under Settings → Notification channels. SMS is one option among iMessage, WhatsApp, Telegram, and Email. No channel is selected by default. Users can change or disable any channel at any time.

Consent Language (verbatim)

The exact consent sentence shown next to the checkbox on the signup screen is:

“I consent to receive SMS messages from Rumi (reminders, check-ins, 2FA). Up to 10 msgs/week. Msg & data rates may apply. Reply HELP for help, STOP to cancel. Consent is not a condition of using Rumi.”

The checkbox is unchecked by default. The phone sign-in button is disabled until the user explicitly checks it. No phone number is ever sent a message before this affirmative opt-in.

Messages You Will Receive

  • Session reminders — notifications about upcoming or recommended coaching sessions.
  • Coaching check-ins — follow-up prompts related to assignments you set during a session.
  • Two-factor authentication (2FA) codes — sent only when you sign in or perform a security-sensitive action.
  • Customer care replies — if you text our number, we reply to help you.

Rumi does not send promotional, marketing, or third-party messages. Phone numbers are never sold, rented, or shared with third parties for marketing.

Sample Messages

Session reminder (example)

Rumi: Your check-in is ready. Reply anytime to continue your last session. Reply STOP to cancel, HELP for help.

Two-factor code (example)

Rumi verification code: 482913. It expires in 10 minutes. If you did not request this, ignore.

Message Frequency

Up to 10 messages per week during active coaching periods. 2FA codes are sent only when you sign in or perform a security action. Frequency is never higher than what a user selects in their Rumi settings.

Costs

Rumi does not charge for SMS. Standard message and data rates from your mobile carrier may apply.

How to Get Help

Reply HELP to any Rumi message and you will receive a reply with support contact information. You can also visit our SMS Help page or email support@rumi.team.

How to Opt Out

You can opt out at any time and in any of three ways:

  • Reply STOP (or STOPALL, UNSUBSCRIBE, CANCEL, or QUIT) to any message. You will receive one final confirmation message, and no further messages will be sent.
  • Sign in and toggle SMS off under Settings.
  • Email support@rumi.team with the subject “SMS Opt-Out” and your phone number.

See /sms-stop for full details.

Privacy

Phone numbers and messaging data are handled under our Privacy Policy. We do not sell, rent, or share phone numbers with third parties for marketing. Phone data is used only to deliver the messages described above.

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